Refund & Cancellation Policy

• Within 24 hours of ordering — cancel for any reason and receive a full refund, including any shipping already paid, provided we have not yet begun production or dispatched the piece.
• After production has begun — a made-to-order or customised piece cannot be cancelled, because it is built to your specification and cannot be resold as standard stock. If you cancel at this stage we may retain up to 50% of the order value to cover materials and labour already committed.
• After dispatch — the order cannot be cancelled. Please refuse delivery only if the packaging is visibly damaged; see section 2.
• Cancelled by us — if we cancel your order because the piece is unavailable, delivery is not feasible, or payment could not be verified, you receive a full refund with no deduction.

To cancel, email support@woodartinternational.com or call +91 94002 33733 with your order number (WAI-ORD-…). We confirm every cancellation in writing — please treat a cancellation as effective only once you have that confirmation.

Inspect your piece in the presence of the delivery team wherever possible. If the outer packaging is visibly crushed, punctured or water-damaged, photograph it before opening and, if the damage is severe, refuse the delivery.

If you find transit damage or a manufacturing defect after unpacking, contact us within 48 hours of delivery with:

• Your order number.
• Clear photographs of the damage or defect, plus one photograph of the whole piece.
• A photograph of the outer packaging as it arrived, if you still have it.
• A short description of what is wrong.

We assess every claim ourselves and respond within 3 business days. Where the claim is valid we will, at our discretion and in consultation with you, repair the piece on site, replace it, or refund it in full including shipping. Claims raised after the 48-hour window are much harder to attribute to transit or manufacture, and we may be unable to accept them.

Because each piece is handmade from natural timber, the following are not defects and are not eligible for return or refund:

• Variation in grain, colour, figure or finish between your piece and the photographs on the site, or between two pieces of the same design.
• Natural movement of solid wood — minor expansion, contraction or hairline surface checking — as the timber settles to your climate.
• Change of mind, or a piece no longer suiting your décor.
• A piece not fitting through a door, stairwell, lift or corridor. Please measure the full route before ordering.
• Damage from misuse, overloading, dragging, sustained damp, direct sunlight, or unauthorised repair or alteration.
• Normal wear and tear from everyday use.
• Delay caused by an incorrect delivery address or by nobody being available to receive the delivery.

Every approved refund is returned to the original payment method through Razorpay — the same card, UPI ID or bank account you paid from. We cannot redirect a refund to a different account, and we do not refund in cash.

• We initiate the refund within 7 business days of approving your claim or cancellation.
• Razorpay and your bank then take a further 5 – 10 business days to credit the amount, depending on your bank and payment method.
• You receive an email confirmation with the refund reference when we initiate it.
• Shipping charges are refunded in full where we cancelled the order, or where the piece arrived damaged or defective. Where you cancel for your own reasons after shipping was arranged, any non-recoverable freight cost already incurred may be deducted.
• Refunds are made in INR. On international payments, currency conversion and any bank charges applied by your issuer are outside our control and are not reimbursed by us.

If a refund has not reached you within 5 – 10 business days of our confirmation email, contact us with your order number and we will trace it with Razorpay on your behalf.

If money left your account but your order was not confirmed, do not pay again. Such transactions are almost always auto-reversed by your bank within 5 – 7 business days. Email us the payment reference and we will check it against Razorpay and, where the amount reached us, refund it immediately.

Where we approve a return, we arrange collection ourselves — please do not ship a piece back to us on your own initiative, as we cannot accept liability for it in transit and cannot reimburse unauthorised return freight. The piece must be available for collection in the condition it was in when the claim was raised, with its original packaging where possible.

Raise any cancellation, damage claim or refund query through any of these, quoting your order number. We acknowledge within 48 business hours.

• Email: support@woodartinternational.com
• Phone / WhatsApp: +91 94002 33733 (Monday – Saturday, 9:00 AM – 7:00 PM IST)
• Address: Manarcadu, Kottayam, Kerala 686019, India

This policy should be read together with our Terms & Conditions and Shipping Policy.